Return and Refund Policy

Last updated: October 11, 2026

This Return and Refund Policy applies to purchases made on hookandroll.com operated by Hook and Roll.

30-day money-back guarantee

You may request a return within 30 days of the delivery date. To qualify, the Hook & Roll should be unused, in the same condition you received it, and in its original packaging. You will need your order number or proof of purchase.

How to start a return

1. Email hookandrollofficial@gmail.com with your order number and reason for return.
2. Wait for our confirmation and return instructions before shipping anything back.
3. Ship the item according to the instructions we provide. Returns sent without prior approval may not be accepted.

Damaged, defective, or incorrect items

Inspect your order on arrival. If the item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund as appropriate.

Exchanges

We do not process direct exchanges. Return the item under this policy, then place a new order for the 30 m or 50 m set you prefer.

EU / UK consumer cooling-off rights

If you are a consumer in the European Union or United Kingdom, you may have a statutory right to cancel within 14 days of receiving the goods, subject to applicable law. Contact us to exercise this right. You may be responsible for return shipping unless the goods are faulty.

Refunds

After we receive and inspect the return, we will email you the result. Approved refunds are issued to the original payment method within about 10 business days; your bank or card issuer may take additional time to post the credit. Original outbound shipping is non-refundable unless the return is due to our error or a defective product.

Contact

hookandrollofficial@gmail.com